Changed your mind? That’s ok!

Non-sale items can be returned for exchange or refund within 30 days of them being delivered.  Items must be unworn, unopened, or otherwise unused with all original tags/labels attached.  The only exception to this is footwear – if you need a different size we are happy to replace them for you, though please keep original tags/labels attached.

Note that you’ll need to cover the cost of returning the items to us.

Sale items can only be exchanged, or credited, not refunded.


Need a replacement for a faulty item, or an item still under warranty?

Unfortunately, sometimes stuff goes wrong. If the item you receive is faulty, follow the returns process below and we’ll sort it out as soon as possible. We will replace it or provide you with a refund, and of course meet all our obligations under the Consumer Guarantees Act.

Warranty periods vary per item. If the item you purchased is broken and you believe it’s still under warranty, complete the return process and we can check this for you.


To make a return:

  • Scroll to the top of this page and enter your email address and order number. The order number can be found on the Snappy receipt you would have been emailed when you placed your order.
  • Our care team will contact you on email to arrange the rest!
  • Once our care team have been in touch, you can return your item to:
87B Springs Road
East Tamaki
Auckland 2013
Attention: Returns

  • If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.



Once we’ve received the returned item and confirmed it’s in resalable condition we will send out your new item.  If you want make an exchange for a higher priced item, you can pay the difference.



Once we’ve received the returned item and confirmed it’s in resalable condition we will make a refund to the same payment method you used to order it. Refunds may take up to 30 days to show on your bank account due to bank processing times.